Resume

or more than you ever need to know…..

Past & Current Volunteer Contributions:

  • Harvey Ducks Unlimited Committee (More than 21 years)
  • Ducks Unlimited Provincial Council
  • New Brunswick Wildlife Council with NB Wildlife Trust Fund
  • Harvey Community Days Board (Promotes community betterment through leadership, initiatives and community events)
  • Harvey Outreach Board (In home support to those in need)
  • St Andrews United Church – various committees

Communication Skills:

  • Excellent interpersonal skills, ability to interact easily with diverse groups of people
  • Effective presentation, written and verbal communication skills
  • Seasoned organizational and planning skills
  • Practical motivating and coaching skills

Management and Administrative Skills:

  • Management and coordination of major projects
  • Effective management techniques in a team environment
  • Analytical approach with practical problem solving skills

Past  Awards & Achievements:

  • 2014 Deputy Ministers Award of Excellence – Excellence in Service Delivery (Service Canada)
  • 2012 – Queen Elizabeth II Diamond Jubilee Medal; for providing strategic leadership through the development and implementation of information managements plans and process to meet legislative requirements and realize extensive resource efficiencies
  • 1999 – Operation Parasol – recognition for outstanding contribution in supporting Kosovar Refugees (Citizenship & Immigration)
  • 1992 – Award for outstanding commitment and leadership in the National development and implementation of Language Instruction for Newcomers to Canada (LINC) program (Citizenship & Immigration)
  • Award & Recognition for outstanding work in development of regional tools and guidelines in the area of immigration settlement. (Citizenship & Immigration)

Work Life:

I began work with the federal government Canada Employment & Immigration in 1979.  I enjoyed the challenges of providing services on the front line to both employer and worker clients.  The knowledge that I gained working in various positions for 12 years in progressively responsible positions provided me with a solid foundation in client service and program delivery.

In 1991 I began working with Citizenship & Immigration where I had the opportunity to work in progressively responsible and diversified positions. Jobs included: Settlement Services Consultant, Management Services Coordinator, Information Technology Specialist, and Operations Manager. Responsibilities included:

  • Knowledge and interpretation of Acts and regulations pertaining to Citizenship, Immigration, Financial Administration, Staff Relations acts, and related Collective Agreements; Treasury Board regulations; Privacy and Access-to-Information.
  • Monitor and evaluate program service delivery, and determine strategies and resource deployments to optimize program delivery with a view to identifying issues and forecasting the potential requirement to accordingly modify program initiatives.
  • Participate in national working groups responsible for the development of national programs; develop regional policies, procedures and best practices for implementation.
  • Supervision of six CIC’s with responsibilities for land border POE’s, Enforcement, Marine, Airports, Citizenship, Settlement, and Immigration Service lines and provision of functional direction to support staff in field offices.
  • Responsible for the management and delivery of planning, human resource, financial, and administrative programs and services in support of six CIC’s within New Brunswick.
  • Participate in the business planning functions, within the management area, through the provision of program information to management with a view to contributing to the definition of plans and priorities and the allocation of resources locally.
  • Responsible for: network administration, hardware and software installation and maintenance including LAN/WAN; user support for New Brunswick; evaluating training needs and providing training in various Microsoft, financial, and Immigration programs/software.
  • Develop and maintain effective relationships with other federal departments, provincial departments, municipalities, non-governmental organizations and other stake holders.
  • Research/consult with clients/stakeholders, identify/resolve issues, develop and negotiate collaborative agreements/joint initiatives.
  • Serve as departmental spokesperson with regard to program issues or the delivery of CIC program services.
  • Responsible for project development, program management, delivery of contributions programs, both at the manager and officer levels.
  • Development and delivery of courses and training of staff nationally, regionally and locally.

In 2005 as Strategic Development Consultant at Service Canada (SC) my role comprised:

  • Provide strategic advice to senior management by tracking, analyzing and preparing briefing papers on major policy documents/directions of governments and key stakeholders to identify implications for Service Canada Atlantic Region.
  • Inform regional executive head, national headquarters, various business lines and other partners by providing support and help to advance strategic objectives and departmental programs as well as its priorities.  My main areas of expertise involved Immigration, foreign credential recognition, foreign workers, federal council, horizontal initiatives, partnerships, federal provincial issues, information & knowledge management.
  • Atlantic Region lead for information management including designing a framework, process, recommendation of  new technology to meet information sharing and privacy needs while aligning practices to meet Treasury Board standards.
  • Led more than ten business lines in four provinces in the amalgamation of electronic information from more than one hundred information repositories.
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